- Standard: From €3.99 or FREE over €65 (2-5 Working Days)
- Next-Day: From €7.99 (1-2 Working Days)
Need to return? No problem! Send back unused items within 60 days in their original packaging.
For more info, check out our Return Policy.
- WARANTY
We work with stainless steel, it is one of the best quality high-end metals. Does not bend, does not rust, does not stain the skin. Something that could be for life.
We stand behind the quality of our products, which is why we offer an unlimited lifetime warranty on all our jewelry, ensuring the highest standards.
We are not responsible for misuse or bad care of your items.
At AZURO Jewelry, we strive to provide our customers with the highest-quality jewelry on the market that meet their expectations. We understand that sometimes a product may not meet your needs or expectations, and we want to make the shipping and return process as smooth as possible.
Processing Time
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times
Shipping Methods
We always use the fastest shipping method available per country to ensure your order reaches you as quickly as possible. The availability of shipping times may vary depending on your location and the items in your order.
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order.
Delivery Time
Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Eligibility for Returns:
To be eligible for a return, the jewelry needs to be in its original state, with all parts complete.
How to Initiate a Return:
To initiate a return, please contact our customer service team at info.azurojewelry@gmail.com. Please provide your order number and a brief explanation of the reason for the return or how we can improve our products.
Return Shipping:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item. Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
In the event that your package arrives damaged, defective, or contains the wrong color/size, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a traceable method to send back the item.
Refund Process:
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within 7 business days.
Refunds may take additional time to appear in your account, depending on your financial institution.
Defective or Damaged Items:
If you receive a defective or damaged product, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
Cancellation Policy:
Orders may be canceled within 2 hours of purchase. Please contact our customer service team to cancel your order.Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at Info.jewelry@gmail.com
